Cancellation Rights

CANCELLATION RIGHTS

Consumer is every natural person entering into a legal transaction for non-commercial purposes and without relation to a professional use or background.

Right of revocation
You have the right to revoke this contract within 14 days without stating a cause. The period of 14 days starts on the day you or an authorized third person who is not the carrier of the goods have received the delivery and thus taken possion of the product. To exercise your cancellation rights you have to inform

Daniela Maria Hirsch
Blücherstraße 42
10961 Berlin – Germany
retour@daffke.net

by means of a straightforward declaration (e.g. a postal letter or email) about your decision to revoke this contract. You can use the enclosed cancellation form but this is not obligatory. To protect the time-limit for revocation it is sufficient to give notice that the right to revoke is being excercised before the set period of time ends.

Succession of Revocation
If you revoke this contract we have to return all payments that have been received from you immediately and no later than 14 days after the day your declaration to revoke has reached us. To return the payment we use the same means of payment that has been used in the original transaction of the order unless it has specifically agreed otherwise. In no case will there be charges due to the payment return. We are entitled to withhold the refund until the goods have been returned to us or until you have made proof of a return mailing depending on whichever happens first. You need to return the goods immediately and in any case latest within 14 days after notification to revoke. The time-limit is intact if you have posted the goods bevore the time of 14 days ends.

The immediate expense for the return mail is carried by you.

You are only liable for a loss in value of the returned good if this is caused by a handling on your side which is not related to proving the quality, condition and functionality of the product.

 

Template for revocation

In case you want to revoke the contract you can use the following phrases as a template. You can print, copy and also make additions. Then send it to

An Daffke – Daniela Maria Hirsch
Blücherstraße 42
10961 Berlin – Germany
retour@daffke.net
0049.160.7977618

Hereby I/we (*) revoke the contract about the purchase of the following goods:

Ordered on (*)/ received on (*)

Name of Customer(s)
Adress of Customer(s)

Signature of Consumer(s) (only if handed in on paper)

Date
—————————————
(*) Delete as applicable

 

Exclusion and curtailing of cancellation rights

The right to revoke does not exist with contracts
– to deliver goods which are not pre-fabricated and which have had an individual choice or determination by the customer crucially included in the production process or for goods which are clearly intended to suit the customer’s personal needs.

The right to revoke curtails with contracts
– to deliver sealed goods which are unsuitable for return due to health and hygiene regulations if the selad packaging has been removed after delivery.
– to deliver goods if these are due to their nature inseperably diffused with other goods after the shipment.